PRIVACY POLICY
The OT Connection, LLC
Effective Date: July 1, 2025
Website: www.theotconnection.com
This Privacy Policy describes how The OT Connection, LLC collects, uses, stores, discloses,
and protects your personal information when you visit our website at www.theotconnection.com,
create an account, purchase products or services, or otherwise interact with us. By using our
Site or Services, you agree to the collection and use of information in accordance with this
Policy.
1. INFORMATION WE COLLECT
1.1 Information You Provide Directly
• Identity information: Name, professional credentials, licensure status;
• Contact information: Email address, phone number, mailing address;
• Payment information: Credit or debit card details (processed and stored by our third-
party payment processor; the Company does not store full card numbers);
• Account credentials: Username and password;
• Professional information: Occupation, employer, state of licensure;
• Communications: Messages you send us, survey responses, feedback.
1.2 Information Collected Automatically
When you visit our Site, we may automatically collect:
• Log data: IP address, browser type, operating system, referring URLs, pages visited,
time and date of access;
• Device information: Hardware model, operating system version, unique device
identifiers;
• Usage data: Clickstream data, course progress, content accessed, time spent on pages;
• Cookies and similar tracking technologies (see our Cookie Policy for details).
1.3 Information from Third Parties
We may receive information about you from third parties such as payment processors, email
marketing platforms, learning management system providers, and social media platforms if you
choose to connect those accounts.
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2. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
• To process and fulfill your purchases and course registrations;
• To create and manage your account;
• To deliver continuing education content and issue completion certificates;
• To communicate with you about your orders, account, and our Services;
• To send you marketing communications if you have opted in (you may opt out at any
time);
• To send SMS text messages if you have opted in (see A2P compliance disclosures);
• To comply with continuing education accreditation and record-keeping requirements;
• To analyze and improve our Site, Services, and user experience;
• To detect, prevent, and address fraudulent activity or security incidents;
• To comply with applicable legal obligations.
3. LEGAL BASIS FOR PROCESSING (GDPR)
For users in the European Economic Area (EEA) or United Kingdom, we rely on the following
legal bases for processing your personal data:
• Contract performance: Processing necessary to fulfill your purchase or service
agreement;
• Legitimate interests: Improving our Services, fraud prevention, and direct marketing to
existing customers;
• Consent: Where you have provided explicit consent, such as for marketing
communications or cookies;
• Legal obligation: Compliance with applicable laws and regulations.
4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information.
4.1 Non-sharing Clause
No mobile information will be shared with third parties/affiliates for marketing/promotional
purposes. Information sharing to subcontractors in support services, such as customer service,
is permitted. All other use case categories exclude text messaging originator opt-in data and
consent; this information will not be shared with any third parties.
We may share your information with:
4.2 Service Providers
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Third-party vendors who assist us in operating our Site and Services, including payment
processors, email platforms, learning management systems, webinar providers, analytics
services, and customer support tools. These vendors are contractually obligated to protect your
data and use it only for the purposes we specify.
4.3 Accreditation and Continuing Education Bodies
If you complete a course for continuing education credit, we may share your name, credential,
and completion data with relevant accrediting bodies or state licensure boards as required.
4.4 Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or if
we believe disclosure is necessary to protect the rights, property, or safety of the Company, our
users, or the public.
4.5 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your
personal information may be transferred as part of that transaction. We will notify you via email
or prominent notice on our Site of any such change.
4.6 AI Tools and Automations
The Company may utilize artificial intelligence tools, automations, analytics systems, or
machine-learning-enabled software to support customer service, marketing, administrative
functions, educational delivery, and operational efficiency. Such tools are used in conjunction
with commercially reasonable safeguards and contractual protections where appropriate.
5. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes described in
this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
Course completion records may be retained indefinitely to support your continuing education
documentation needs. When retention is no longer necessary, we securely delete or anonymize
your data. The Company may retain continuing education completion records, attendance data,
certificates, and related documentation for compliance, accreditation, and audit purposes for as
long as reasonably necessary.
6. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your
personal information from unauthorized access, disclosure, alteration, and destruction.
However, no method of transmission over the Internet or electronic storage is 100% secure. We
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cannot guarantee absolute security and encourage you to use a strong, unique password for
your account.
6.1 Data Incidents
Although the Company employs commercially reasonable safeguards, no method of electronic
transmission or storage is completely secure. In the event of a suspected data breach affecting
personal information, the Company reserves the right to investigate, mitigate, and provide
notifications consistent with applicable law.
7. YOUR RIGHTS AND CHOICES
7.1 Access and Correction
You may access and update your account information at any time by logging into your account
or contacting us at [email protected].
7.2 Deletion
You may request deletion of your personal information by contacting us at
[email protected]. Please note that we may be required to retain certain information
for legal, accreditation, or contractual purposes.
7.3 Marketing Opt-Out
You may opt out of marketing emails at any time by clicking the unsubscribe link in any email or
contacting us directly. You may opt out of SMS communications by replying STOP to any text
message.
7.4 Cookies
You may control cookie preferences through your browser settings. See our Cookie Policy for
more information.
7.5 California Residents (CCPA/CPRA)
California residents have the right to: know what personal information is collected about them;
request deletion of their personal information; opt out of the sale of personal information (we do
not sell personal information); and non-discrimination for exercising these rights. To submit a
verifiable consumer request, contact us at [email protected].
7.6 EEA and UK Residents (GDPR/UK GDPR)
If you are located in the EEA or UK, you have rights including: access, rectification, erasure,
restriction of processing, data portability, and the right to object. You also have the right to lodge
a complaint with your local supervisory authority. Contact us at [email protected] to
exercise these rights.
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7.7 Nevada Residents
Nevada residents may opt out of the sale of covered information. We do not sell personal
information, but you may submit an opt-out request at [email protected].
8. CHILDREN'S PRIVACY
Our Site and Services are intended for adults aged 18 and over and are not directed to children
under the age of 13. We do not knowingly collect personal information from children under 13. If
we become aware that we have collected personal information from a child under 13 without
parental consent, we will take steps to delete that information promptly.
9. THIRD-PARTY LINKS
Our Site may contain links to third-party websites. We are not responsible for the privacy
practices of those sites and encourage you to review their privacy policies before providing any
personal information.
10. INTERNATIONAL DATA TRANSFERS
Our servers are located in the United States. If you access our Site from outside the United
States, your information may be transferred to, stored, and processed in the United States. By
using our Site, you consent to such transfers. Where required, we will implement appropriate
safeguards such as standard contractual clauses approved by the European Commission.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of material changes by
posting the updated Policy on our Site with a new effective date. We encourage you to review
this Policy periodically.
12. CONTACT US
If you have questions or concerns about this Privacy Policy, please contact:
The OT Connection, LLC
Attn: Privacy Officer – Jennifer Kinkade, PP-OTD, OTR
1205 Lois Ave., Brookfield, WI 53045
(414) 404-5280
Email: [email protected]
Website: www.theotconnection.com