The OT Connection, LLC
www.theotconnection.com
TERMS AND CONDITIONS (TERMS OF USE)
The OT Connection, LLC
Effective Date: July 1, 2025
Website: www.theotconnection.com
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS
WEBSITE OR PURCHASING ANY PRODUCTS OR SERVICES. BY ACCESSING OR USING
THIS WEBSITE, CREATING AN ACCOUNT, OR COMPLETING A PURCHASE, YOU AGREE
TO BE BOUND BY THESE TERMS AND CONDITIONS.
1. ACCEPTANCE OF TERMS
These Terms and Conditions ("Terms") constitute a legally binding agreement between you
("User," "you," or "your") and The OT Connection, LLC ("Company," "we," "us," or "our"), a
limited liability company organized and existing under the laws of the State of Wisconsin. These
Terms govern your access to and use of our website located at www.theotconnection.com (the
"Site"), as well as any products, services, courses, coaching programs, digital downloads, and
continuing education content (collectively, "Services") offered by the Company.
If you do not agree to these Terms in their entirety, you must immediately cease use of the Site
and Services. Your continued use of the Site or Services constitutes your ongoing acceptance of
these Terms.
2. ELIGIBILITY
By using this Site and Services, you represent and warrant that:
• You are at least 18 years of age;
• You have the legal capacity to enter a binding contract;
• You are a licensed, credentialed, or otherwise qualified allied health professional, or a
student enrolled in an accredited allied health program, seeking continuing education or
professional development;
• All information you provide to us is accurate, current, and complete;
• Your use of the Site and Services complies with all applicable laws and regulations.
3. SERVICES DESCRIPTION
The OT Connection, LLC provides continuing education, professional development courses,
coaching programs, digital products, on-demand courses, live virtual and hybrid events, and
related educational content for occupational therapists and allied health professionals. The
Company is owned and operated by Jennifer Kinkade, PP-OTD, OTR, an occupational therapist
licensed in the State of Wisconsin.
All courses, programs, and content offered through the Site are for educational and professional
development purposes only. Nothing contained in any course, program, or content constitutes
occupational therapy services, medical advice, psychological counseling, legal advice, or any
other professional services regulated by applicable licensing laws. See our Professional and
Health Disclaimer for additional important limitations.
Users acknowledge and agree that all educational materials, demonstrations, case examples,
coaching discussions, and course content are general in nature and are not intended to replace
individualized clinical reasoning, patient-specific assessment, employer policies, supervisory
guidance, or applicable legal and ethical obligations. Users assume full responsibility for
determining the appropriateness of applying any educational concept, intervention, strategy, or
recommendation within their own professional practice and jurisdiction.
3.1 No Clinical Reliance
The Company does not warrant or represent that any educational material, intervention strategy,
assessment method, documentation approach, or professional recommendation presented
through the Services is appropriate for any specific patient, client, workplace, or clinical
circumstance. Users expressly acknowledge that they are solely responsible for exercising
independent professional judgment and complying with all applicable laws, regulations,
licensing requirements, ethical obligations, payer requirements, employer policies, and
standards of care.
4. ACCOUNTS AND REGISTRATION
4.1 Account Creation
Some portions of the Site and certain Services may require you to create an account. When you
create an account, you agree to:
• Provide accurate, current, and complete information;
• Maintain and promptly update your account information to keep it accurate;
• Maintain the security and confidentiality of your login credentials;
• Accept all responsibility for all activity that occurs under your account;
• Notify us immediately at [email protected] if you suspect unauthorized
access to your account.
4.2 Account Termination
We reserve the right to suspend or terminate your account, without notice or liability, if we
determine that you have violated these Terms, engaged in fraudulent activity, or used the
Services in any manner that could harm the Company, other users, or third parties. Upon
termination, your right to access any course content or digital products associated with your
account may be revoked without refund.
5. INTELLECTUAL PROPERTY RIGHTS
5.1 Ownership
All content on this Site, including but not limited to text, graphics, logos, button icons, images,
audio clips, video content, course materials, handouts, worksheets, slide decks, assessments,
case studies, webinars, recordings, and software, is the exclusive property of The OT
Connection, LLC or its content suppliers and is protected by United States and international
copyright, trademark, trade secret, and other intellectual property laws.
5.2 Limited License
Upon purchase of a course or digital product, the Company grants you a limited, non-exclusive,
non-transferable, revocable license to access and use the purchased content for your personal,
professional development purposes only. This license does not include the right to:
• Reproduce, copy, distribute, or publicly display course content;
• Create derivative works based on course content;
• Sell, resell, license, sublicense, or otherwise transfer course content to any third party;
• Use course content for commercial purposes without express written permission from
the Company;
• Remove or alter any copyright, trademark, or other proprietary notices.
This license automatically terminates upon any violation of these Terms. The Company reserves
the right to revoke access to any course, digital product, membership, coaching program, or
educational material without refund if unauthorized sharing, reproduction, account sharing,
redistribution, or misuse is suspected. Unauthorized use may also subject the user to civil
liability and injunctive relief.
5.3 DMCA Policy
We respect intellectual property rights and expect our users to do the same. If you believe your
copyrighted work has been infringed upon on our Site, please submit a written notice to
[email protected] containing all information required under the Digital Millennium
Copyright Act (17 U.S.C. § 512).
5.4 User-Generated Content
If you submit any content to our Site, including comments, reviews, or discussion posts, you
grant the Company a perpetual, royalty-free, worldwide, non-exclusive license to use,
reproduce, modify, and display such content in connection with our Services. You represent and
warrant that you own or have the necessary rights to such content and that it does not infringe
any third-party rights.
5.5 HIPAA and Confidentiality Restrictions
Users agree not to upload, post, transmit, share, or otherwise disclose any protected health
information (“PHI”), personally identifiable patient information, confidential employer information,
medical records, photographs, recordings, or other information protected under HIPAA or other
privacy laws through the Site, discussion forums, coaching programs, webinars, group calls,
chat functions, or other Company platforms.
Users are solely responsible for ensuring that any case examples or clinical discussions are
fully de-identified in accordance with applicable law and professional obligations. The
Company’s platforms are not intended to serve as HIPAA-compliant systems for the
transmission or storage of protected health information.
The Company reserves the right to remove any content that it reasonably believes may violate
privacy, confidentiality, or applicable law.
6. PAYMENTS AND PRICING
6.1 Pricing
All prices for Services are displayed in United States Dollars (USD) and are subject to change
without notice. The Company reserves the right to modify pricing at any time, and such changes
will not affect orders already placed and confirmed.
6.2 Payment Processing
All transactions are processed through third-party payment processors. By providing your
payment information, you authorize the Company to charge the applicable fees to your payment
method. You represent that you are authorized to use the payment method provided. The
Company does not store complete credit card information on its servers.
6.3 Taxes
You are responsible for any sales tax, use tax, value-added tax (VAT), goods and services tax
(GST), or similar taxes applicable to your purchase, as determined by your jurisdiction of
residence. The Company will collect and remit applicable taxes as required by law.
6.4 Failed Payments
If a payment is declined, you will be notified and your access to purchased Services may be
suspended until the outstanding balance is resolved. The Company reserves the right to charge
applicable fees for returned payments or chargebacks.
6.5 Chargebacks
You agree to contact the Company directly at [email protected] to resolve any billing
disputes before initiating a chargeback with your financial institution. Initiating an unwarranted
chargeback may result in immediate termination of your account, revocation of access to all
purchased content, and referral to collections if warranted.
7. REFUND AND CANCELLATION POLICY
Refunds and cancellations are governed by our Refund and Cancellation Policy, which is
incorporated into these Terms by reference and available on our Site. Key provisions include:
7.1 Live Courses and Events
• Full refund: Cancellations made 7 or more days prior to the scheduled live event;
• 50% refund: Cancellations made 3–6 days prior to the event;
• No refund: Cancellations made within 48 hours of the start time, or no-shows.
7.2 On-Demand and Digital Products
• Refunds for on-demand courses or digital downloads are only issued if the learner has
not accessed more than 20% of the content and the request is submitted within 7 days
of purchase;
• Once digital content has been accessed beyond the 20% threshold, no refund will be
issued.
7.3 Coaching Programs
• Refunds for coaching programs are governed by the specific terms outlined in your
coaching agreement;
• Monthly or recurring program fees are non-refundable once the billing cycle has
commenced.
7.4 Requesting a Refund
All refund requests must be submitted in writing to [email protected] and must
include your name, course or product name, date of purchase, and reason for the request. The
Company reserves the right to deny refund requests that do not comply with these terms.
8. PROHIBITED USES
You agree that you will not use the Site or Services to:
• Violate any applicable law, regulation, or professional licensing requirement;
• Infringe upon the intellectual property rights of the Company or any third party;
• Upload or transmit malicious code, viruses, or disruptive technology;
• Impersonate any person or entity, or misrepresent your affiliation with any person or
entity;
• Engage in data mining, scraping, or harvesting of any content from the Site;
• Use any automated system, including bots or spiders, to access the Site;
• Share, sell, or transfer your account credentials or course access to any third party;
• Use the Services to develop competing products or services;
• Harass, intimidate, or harm any other user or Company representative.
• Upload, share, or disclose protected health information or confidential patient
information;
• Record, reproduce, or redistribute live trainings, webinars, coaching sessions, or course
content without written permission;
• Use Company content in a manner that violates professional ethical obligations or
employer policies.
9. DISCLAIMER OF WARRANTIES
THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS,
WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST
EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL
WARRANTIES, INCLUDING, WITHOUT LIMITATION:
• WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-
FREE, OR SECURE;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS
OF ANY CONTENT;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED.
YOUR USE OF THE SITE AND SERVICES IS AT YOUR OWN RISK.
10. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE OT CONNECTION,
LLC, ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS,
AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT
NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS
OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO
YOUR USE OF OR INABILITY TO USE THE SITE OR SERVICES.
IN NO EVENT SHALL THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU EXCEED
THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE
TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE
CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).
USERS EXPRESSLY ACKNOWLEDGE THAT THEY ASSUME ALL RISKS ASSOCIATED
WITH IMPLEMENTING, APPLYING, OR RELYING UPON ANY EDUCATIONAL CONTENT,
CLINICAL CONCEPT, COACHING GUIDANCE, OR PROFESSIONAL DEVELOPMENT
MATERIAL PROVIDED THROUGH THE SERVICES.
NO PERSONAL LIABILITY SHALL ATTACH TO ANY MEMBER, OWNER, MANAGER,
OFFICER, EMPLOYEE, CONTRACTOR, INSTRUCTOR, PRESENTER, AFFILIATE, OR
REPRESENTATIVE OF THE COMPANY FOR ANY OBLIGATION, CLAIM, DAMAGE, OR
LIABILITY ARISING FROM THE SERVICES OR THESE TERMS.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY
FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. IN SUCH JURISDICTIONS, OUR
LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
10.1 Assumption of Risk
By using the Services, users voluntarily assume all risks associated with the application of
educational concepts, clinical strategies, documentation methods, business development
techniques, coaching guidance, or other materials provided by the Company. Users understand
that patient outcomes, business outcomes, employment outcomes, and professional consequences
depend on numerous individualized factors outside the Company’s control.
11. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless The OT Connection, LLC, its members,
managers, officers, employees, agents, licensors, and service providers from and against any
claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including
reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b)
your use of the Site or Services; (c) your User-Generated Content; (d) your violation of any
third-party right, including any intellectual property or privacy right; or (e) your violation of any
applicable law or regulation.
12. THIRD-PARTY LINKS AND SERVICES
The Site may contain links to third-party websites or resources. The Company provides these
links for your convenience only and does not endorse, control, or assume any responsibility for
the content, products, or services available on those sites. Your use of any third-party site is
subject to that site's own terms and policies. The Company shall not be liable for any harm or
damages related to your use of third-party sites.
12.1 Third-Party Platforms
The Company may utilize third-party platforms for course hosting, webinars, payment
processing, scheduling, communication, analytics, marketing, and community engagement. The
Company is not responsible for outages, interruptions, data loss, security incidents, or
functionality issues attributable to third-party providers.
13. GOVERNING LAW AND DISPUTE
RESOLUTION
13.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of
Wisconsin, without regard to its conflict-of-law provisions.
13.2 Informal Resolution
Before initiating any formal dispute resolution, you agree to first contact the Company at
[email protected] and attempt to resolve the dispute informally. The parties agree to
negotiate in good faith for a period of at least thirty (30) days before pursuing formal
proceedings.
13.3 Binding Arbitration
Except for claims eligible for small claims court, any dispute, claim, or controversy arising out of
or relating to these Terms, the Site, or the Services shall be resolved exclusively through final
and binding arbitration administered by the American Arbitration Association (“AAA”) in
accordance with its applicable consumer or commercial arbitration rules.
The arbitrator shall have exclusive authority to determine the scope, enforceability, and
applicability of this arbitration provision, including any claim that all or part of this provision is
void or unenforceable.
The parties knowingly and voluntarily waive any right to a jury trial.
Arbitration shall take place in Wisconsin unless otherwise required by applicable law. Judgment
on the arbitration award may be entered in any court of competent jurisdiction.
If any portion of this arbitration provision is determined unenforceable, the remaining portions
shall remain in full force and effect.
13.4 Class Action Waiver
YOU AND THE COMPANY AGREE THAT ALL CLAIMS MUST BE BROUGHT IN YOUR
INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY
PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
13.5 Venue
To the extent any claim or dispute is not subject to arbitration, you agree to submit to the
exclusive personal jurisdiction of the state and federal courts located in Wisconsin.
14. A2P 10DLC SMS COMPLIANCE
If you have opted in to receive SMS communications from the Company, the following terms
apply:
• Message frequency: Message frequency varies based on your preferences and
engagement with the Company;
• Message and data rates may apply. Check with your carrier for details;
• To opt out: Reply STOP to any text message to unsubscribe from all future SMS
communications;
• To get help: Reply HELP to any text message for assistance, or contact us at
• Carriers are not liable for delayed or undelivered messages;
• By providing your mobile phone number and opting in, you consent to receive automated
or manually generated text messages from the Company;
• The Company will not share your mobile number with third parties for marketing
purposes;
• SMS opt-in consent is not a condition of purchasing any product or service.
15. MODIFICATIONS TO TERMS
The Company reserves the right to update or modify these Terms at any time without prior
notice. Changes will be effective immediately upon posting to the Site. Your continued use of the
Site or Services following the posting of revised Terms constitutes your acceptance of those
changes. We encourage you to review these Terms periodically. The "Effective Date" at the top
of this document reflects the date of the most recent revision.
15.1 Force Majeure
The Company shall not be liable for any delay, interruption, cancellation, or failure to perform
resulting from causes beyond its reasonable control, including but not limited to acts of God,
illness, public health emergencies, internet outages, cyberattacks, labor disputes, governmental
actions, platform failures, utility interruptions, or other unforeseen events.
16. SEVERABILITY
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of
competent jurisdiction, such provision shall be modified to the minimum extent necessary to
make it enforceable, or if not possible, severed from these Terms, and the remaining provisions
shall remain in full force and effect.
17. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, Professional Disclaimer, Earnings Disclaimer,
Refund and Cancellation Policy, and Cookie Policy incorporated herein by reference, constitute
the entire agreement between you and the Company with respect to your use of the Site and
Services and supersede all prior or contemporaneous understandings and agreements.
18. CONTACT INFORMATION
18.1 Accessibility
The Company strives to make its Site and Services reasonably accessible to all users
and aims to improve accessibility consistent with generally recognized industry
standards, including WCAG guidelines where feasible. Users requiring accommodations
or experiencing accessibility barriers may contact the Company at
The OT Connection, LLC
Attn: Jennifer Kinkade, PP-OTD, OTR
1205 Lois Ave, Brookfield, WI 53045
Email: [email protected]
Website: www.theotconnection.com